Airssen decision guide · Airssen team · Updated November 2026
Start with the situation, not the method.
Most aircon enquiries start with a symptom: the unit smells, it is dripping, or it has simply been a while. The symptom decides the service, not the other way round. Here is how we sort it out, so you pay for the right job the first time.
Regular upkeep, a deeper-clean concern and a fault are different starting points. Share what you have noticed rather than selecting only by price.
Three questions settle most cases. When was the unit last cleaned? Is there a smell, and does it come back soon after a clean? Is anything actually wrong, such as water dripping, weak cooling, noise or an error code? Send those answers with a photo of the unit and your postcode, and we can usually tell you the right service from the first message.
General servicing covers the agreed accessible areas. Ask what is included and what would require dismantling or a separate assessment. General servicing includes Odour Killer treatment on every unit.
On an Airssen servicing visit, every wall-mounted unit gets the same checklist:
It costs S$49 for one unit, S$79 for two and S$109 for three, at one address in one visit, with no GST. Dismantling, refrigerant, parts and repairs are not part of general servicing. If one is ever needed, you get a separate written quote first.
Steam cleaning starts with photos and a condition check. Brittle or deteriorating parts may change the recommendation.
Steam deep cleaning uses high-temperature steam to loosen the grease and build-up a routine clean cannot reach, without harsh chemicals. It suits units with heavy build-up, a musty smell that keeps returning, or more than a year since the last proper clean. We ask for photos first because steam is not right for every unit. If the fins, casing or blower look brittle or damaged, we say so and suggest a different route instead of taking the booking.
The price is S$159 for the first unit, S$139 for the second and S$119 for each unit after that, in the same visit. Odour Killer treatment, before-and-after photos and a written work record are included.
A leak, error code, weak cooling or a recurring smell may need inspection. Cleaning is not a guaranteed repair.
Water dripping from the indoor unit, an error code on the display, air that is not cold, or a smell that comes back within days of a clean can all point to a drainage, refrigerant or electrical problem. Cleaning will not fix those, so we do not sell a clean for them. We inspect first, explain the cause and quote the repair in writing. You decide before any repair starts, and every repair carries a 1-month workmanship warranty.
| Your situation | Start here |
|---|---|
| Regular upkeep, nothing wrong | General servicing, from S$49 |
| Heavy build-up, musty smell, over a year since the last clean | Steam deep cleaning, from S$159 |
| Leak, error code, weak cooling, noise | Repair inspection |
| Replacing or installing a system | New aircon |
You get a written quote with the scope, exclusions and total. Payment confirms the booking, and you receive the date and arrival window in writing. On the day, the team does the agreed work. If they find anything else, you see the reason and a separate quote before anything extra is done. Afterwards you receive a service record for each unit.
Can I book steam cleaning without general servicing?
Yes. Steam deep cleaning is a complete clean on its own. You do not need both on the same unit.
My aircon smells. Which service is it?
Usually steam deep cleaning, but not always. Send a photo and describe the smell. If it points to a drainage or refrigerant problem, we recommend an inspection first rather than charge you for a clean.
Do you service HDB, condo and landed homes?
Yes, all three, across Singapore.
Send a photo and tell us what you have noticed. We will say which service fits before you pay for anything.
Every price is written down before you pay, and extra work happens only with your approval.
Aircon servicing, steam deep cleaning, repairs and new units for Singapore homes since 2011. One written price, no GST.
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