The short version of how a booking with Airssen works. These terms apply to servicing, steam cleaning, repairs and treatments for homes in Singapore. Updated November 2026.
Every job starts with a written quote on WhatsApp or email stating the service, number of units, inclusions, exclusions, options and total. Prices are in Singapore dollars with no GST.
Your booking is confirmed when payment of the quoted amount is received by PayNow or bank transfer. You then receive the date and arrival window in writing.
You may reschedule free of charge up to 24 hours before the appointment. If we need to reschedule, we offer the next available slot or a full refund.
The quote assumes standard wall-mounted home units at one address, reachable without special equipment, with power and water available. If the units or access differ from what was described, we explain the difference and quote any change before starting.
Anything outside the quoted scope, such as parts, refrigerant, repairs or dismantling, is explained and quoted separately. It is carried out only after you approve it.
The inspection fee is S$50 per visit and is deducted from the repair if we carry out the repair. For Haier units that are out of warranty, the first inspection visit with us is S$120 (one time only) and later visits are S$50, also deducted if we carry out the repair. The fee is confirmed in writing before the visit.
Airssen Odour Killer treatment is included in servicing; you may decline it and the price does not change. ACT filter, Air Mist Care and Airshield are optional and listed separately.
You receive a service record. If something is not right after a servicing visit, tell us within 7 days and we return to check at no charge. Repairs carry a 1-month workmanship warranty on the work done; parts carry their manufacturer warranty.
Plan terms, start date, visit count, cancellation refund and transfer rules are set out in the plan agreement you receive before paying. Unused visits on a cancelled plan are refunded pro rata within 14 calendar days of a written request.
Equipment is ordered after full payment of the quoted amount. Models, warranty, delivery and installation scope are confirmed in writing before you pay.
Airssen Pte Ltd, Blk 1 Kaki Bukit Ave 3, KB-1, #05-13, Singapore 416087.
WhatsApp +65 8134 7286 · Office 6844 1149 · admin@airssen.com
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Every quote states the service, number of units, inclusions, exclusions, options and total before you pay. We reply within 1 hour during office hours, Mon to Sat 8.30 am to 5.30 pm.
Aircon servicing, steam deep cleaning, repairs and new units for Singapore homes since 2011. One written price, no GST.
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